Frequently Asked Questions

Security & Privacy

Yes, it is safe to shop at GoodSexToys.com.au.

We take security seriously. To ensure that orders are completed in the most secure way, our secure shopping system has a secure server with a 256 bit encryption SSL Certificate to conduct safe, secure online transactions and, most importantly, to secure our customer’s information.

The secure server that performs the processing of the payment is protected by the latest hardware firewall technology. This ensures your private information is kept privately throughout the payment process.

We promise to keep your name, address, credit card details and any other information you give us secure. Your card details are presented directly to PayPal for clearance. Once your order has been processed securely online, we do not keep any record of your credit card details. Your card details are verified automatically online by PayPal.

Please visit our Privacy Policy page for more details.

GoodSexToys takes your privacy very seriously. Shop with confidence knowing your order will arrive in discreet and plain simple packaging, secured with clear packaging tape. You don’t need to worry about your nosy neighbours or your postman, all orders are sent with absolutely no indication of the contents on the exterior of the parcel.

GoodSexToys.com.au is not printed anywhere on the outside packaging.

We pride ourselves on our discreet and private service. For your privacy, all payment methods are discreet. And for your total confidentiality, the name Good Stuff will appear on your statement. There will be no indication to the nature of your purchase, or this website.

Contact us is very easy. You can either send your email to contact@goodsextoys.com.au or just click this contact us link.

My Account

“My Account” in GoodSexToys is functional yet easy to use. With a GoodSexToys account, you can

–        view order history

–        view and update shipping details and

–        change your account password.

It is quick and free to create an account. We never share your details with any other companies.

No, you are not required to create an account to purchase from GoodSexToys. However, a registered member will be able to go through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

 

Wishlist is basically a way for you to save a reminder of an item you would like to purchase.

To add an item to Wishlist, just click the “Add to Wishlist” button for any item that interests you. The “Add to Wishlist” button appears under the “Add to Cart” button in the product info pages. Wishlist may be viewed at any time by clicking the “Wishlist” under the “My Account” top menu of our webpage.

To move Wishlist items to the shopping Cart, just click the “Add to Cart” in Wishlist. The item then is moved to the Cart, and removed from Wishlist.

To remove items from Wishlist, just click “Remove” in Wishlist.

Payment

We accept PayPal which is the safest way to pay for your order online. Once you submit your order, you will be forwarded to the secure PayPal website to complete the payment by using:

–          your PayPal account or

–          your bank account or Visa or MasterCard credit or debit cards if you do not have a PayPal account.

All payments are processed via PayPal. We do not store any of your PayPal, bank or credit card details which ensure your security.

It will have “Good Stuff” as the company name on your statements. No one will be able to determine which website or company you have purchased from by looking at your transaction details.

Yes, you can. You don’t need a PayPal account. Once you submit your order, you will be forward to PayPal to complete the payment as a PayPal guest to pay with your bank account or credit or debit card.

Postage, Shipping & Delivery

No matter how many items you order, you can get them delivered anywhere in Australia for a fixed cost of just $9.90 per order! Orders are delivered discreetly via Australian Registered Post eParcel.

Best of all, for all orders of $150 or more, you’ll get free shipping Australia wide. And as always, with the same level of privacy and discretion.

All parcels are sent with Australian Registered Post eParcel, which means you can receive your order in 3 business days if you are in a metro area. If you are in one of the remote locations, then please allow up to 7 working days for delivery.

All orders are sent with tracking and we will send you the tracking link to track your parcel. Please allow 6-12 hours for the status of your parcel to be updated.

Yes, you can. All orders are sent with tracking and we will send you the tracking link to track your parcel. Please allow 6-12 hours for the status of your parcel to be updated. If you are a registered member, you can log in to your account to view the status of your order in more details.

If there is no one at home when Australia Post attempts delivery, a card will be left in your letterbox asking you to pick up the parcel from your local post office. Photo ID will be required.

Please contact us if your delivery is more than 7 business days overdue, then we will launch the formal investigation.  If we are not contacted within 28 days from the day the parcel is sent out, it is deemed delivered.

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